News

Customer Service – When History Repeats Itself! 

We always say that Amazon is a customer-centric, customer-orientated and customer-obsessed company, and that’s completely true. Without this strategy, Amazon wouldn’t stand on its pedestal, and wouldn’t suspend so many sellers along the way! However, Jeff Bezos’ brainchild is and will be careful with its customers and opinions, which means that Amazon sellers as well should follow that logic! Anything for the Customer, Anytime? Customer service is indeed important, we all know that. But sometimes, it’s honestly impossible to be…
Ani Abajyan
11/12/2020
News

In Search of the Truth: The Hostages of Customer-Centrism

We are a team who is in search of the truth: of the truth, that Amazon sellers need to continue their business on the platform that keeps suspending them. For this, we decided to dive deep into the world of sellers, understand their problems, and show you what you can do to fight against these issues. We won’t lie: sometimes the promised mechanisms don’t work, and that’s exactly why sellers get disappointed so easily! Amazon is a mesmerizing place for…
Ani Abajyan
09/12/2020
Articles

Multimarket Account Isolation vs. Stealth Accounts: Which Is Safer? Which Should I Choose?  

Let us start by saying that the end result of both is the same: operating safely on Amazon, especially after having another account suspended. The keyword here is “safe” and we at Got Suspended? are going to discuss which one of these two methods is safest for your Amazon adventures.   Old Information Is Dangerous   Even though a stealth account is called “stealth,” there is a danger looming when you create it. That danger is what we here like…
Ani Abajyan
07/12/2020
Articles

How Are You Graded for Order Defect Rate?

It somehow feels like selling on Amazon is like a fish in a barrel; however, those who have never been in this sphere could hardly imagine how difficult it could be to build a successful business on Amazon. Every day, those who run their business on Amazon face a variety of issues such as customer complaints for different reasons, poor performance metrics, negative reviews, or even worse, account deactivation. Of course, if you do not have enough experience in selling…
Ani Abajyan
07/12/2020
Articles

I’m Doing Online Arbitrage Dropshipping and Got Suspended. My Funds Are Being Held. How Do I Get My Money Back?

There are more and more sellers on Amazon that choose online arbitrage as their main business model. This has become a massive trend because of its simplicity, and of course, because Amazon allows its sellers to use it. But let us tell you something, it’s forbidden, off the record, and Amazon will never tell you that. In the pursuit of suspending accounts, Amazon targets sellers who are using especially this business model, so as you can presume, online arbitrage is…
Ani Abajyan
07/12/2020
Articles

What Is an Inauthentic Suspension?

First of all, keep in mind that inauthentic does not mean  you are selling fake or counterfeit products. Sometimes, Amazon just wants to ensure that all your goods are coming from valid suppliers. If it has any doubts regarding this, you will be greeted with an Amazon account suspension. So, your main goal is to prove to Amazon that you are working solely with brands (manufacturers) or their authorized distributors. Therefore, try to do your best to provide Amazon with…
Ani Abajyan
07/12/2020
Articles

What is a MAP Policy?

The Minimum Advertising Price (MAP) is the lowest price on any given product which the manufacturer or the brand has set for advertising.  The main goal of minimum advertising price is to cut competition around several products and to ensure that the product is not going to be advertised below the set price. So, if you are seeking to start your Amazon business and establish trustful relationships with your suppliers, you should adhere to several rules concerning MAP pricing.  First…
Ani Abajyan
07/12/2020
Articles

What Is Prohibited to Sell on Amazon?

By launching your business on Amazon, you are becoming a part of this ruthless online world. You should be ready for facing lots of issues during your operation and it is better to figure out some of them in advance, in order not to go down the rabbit hole in the future! Amazon’s restricted products are a bee’s nest on this platform. Therefore, we at Got Suspended? recommend you study this list closely and even memorize is if you can!…
Ani Abajyan
07/12/2020
Articles

What is an Intellectual Property Complaint?

Every Amazon seller knows that getting an Intellectual Property Complaint is the worst scenario that could happen to them. And it is true. Compared to other types of Amazon suspensions, Intellectual Property complaint is harder to solve since it is considered to be a legal issue, which should be handled under a lawyer’s supervision. But first let’s try to understand how sellers can get Inauthentic Complaints and these complaints actually are.   You will be surprised, but, generally, most Intellectual…
Ani Abajyan
07/12/2020
Articles

Intellectual Property Suspension: All Questions Answered

An Intellectual Property Suspension is such a pain in the neck, because it includes Amazon inner regulations and the well-known, scary laws which can easily take you to court. But don’t panic, no one summons you to court; just read this manual and operate your business without having trouble with the law.   This suspension usually happens when a brand notices a seller who infringes their Intellectual Property rights. Obviously, the brand will report that seller by notifying Amazon about…
Ani Abajyan
07/12/2020