NewsInsightUpdate Seller Central: Know How It Works We weren’t born yesterday and all of us know that everyone desires to sell on Amazon because of the big profits. If you are a seller on Amazon, then you have already met Seller Central and know how it works. But if you’re not, you might have tones of questions in your mind. Seller Central is where it all happens. From Amazon account suspensions to reinstatements, to pretty much everything. It’s where you sell, where you sort out shipments. It’s…Jerome Basilio16/04/2020
NewsInsightUpdate Review Manipulation | Amazon Account Reinstatement Service Today, we at Got Suspended are going to add a bit of dangerous flare to our topic by talking about review manipulations on Amazon. We’re doing this because we want you to be informed and not to play with fire. We already know what happens when you play with fire: Amazon account suspension! Here’s the gist of the deal: you offer money in exchange for a customer writing a positive review, or you bribe a customer into retracting a negative…Jerome Basilio15/04/2020
InsightNewsUpdate Got Suspended’s Post-Suspension Tips Sellers desire to have their career expanded with renewed vigor on Amazon, but many of them are kept in the dark about Amazon’s wild side, the one that keeps suspending its sellers. We have seen many cases when sellers panic because of Amazon’s notification coming as a bolt from the blue, after which they start writing an appeal and in the blink of an eye, it is ready. If you think that suspension is the worst scenario, then you are…Jerome Basilio15/04/2020
InsightNewsUpdate In Full Alert in the Process of Reinstating Your Amazon Account Imagine a situation where your account was suspended by Amazon, but after endless negotiations, they still refused to reinstate your seller privileges. The first thing that comes to your mind is: “I will sue this company.” First of all, do not panic and try to concentrate on your goal, which is to get your Amazon account reinstatement. Amazon suspension reinstatement is not always easy, but thanks to our team at Got Suspended, it’s not impossible. Before taking radical steps in…Jerome Basilio15/04/2020
NewsInsightUpdate Used Sold as New; Potential Risks We are continuing to introduce you to different types of suspensions that you can come across with while operating on Amazon. Today, we are going to talk about “Used Sold as New” safety issues. In most cases, used-sold-as-new complaints are baseless, since the item is not used, but has a defective package or is damaged. However, according to Amazon’s rules, the item is considered to be used even in those cases when it is opened or returned. According to Amazon,…Jerome Basilio06/04/2020
NewsInsightUpdate UPDATE: Amazon Allows Multiple Accounts Without Approval Many Amazon sellers have been reported that Amazon allegedly no longer requires approvals for sellers who want to have more than one account on the platform. While Amazon has not made any official statements regarding this policy as of yet, its Code of Conduct has been changed and currently states that there is no need to get approval for having multiple accounts. Having multiple accounts has always been a conflicting topic on Amazon, with strict policies and regulations which sellers…Jerome Basilio06/04/2020
NewsInsight Sellers United: Join the Fight! If there has ever been a time to unite, it is definitely now. With the current situation and the problems which have risen as a result, everyone is stepping up to support each other. From the smaller businesses to large corporations, everyone has joined the cause to counter COVID-19. So, what can you do as a seller? You may think that the role you play is small; but in reality, it has a bigger impact than you imagine. Here are…Jerome Basilio03/04/2020
NewsInsight FBM, Is It Worth the Risk? What is FBM? FBM is an operation model on Amazon. The abbreviation stands for Fulfilled by Merchant. Basically, it’s a model in which sellers receive products from supply chains, prep them on their own, and send them to their clients. It is a commonly used feature on Amazon. But why are we asking is it worth the risk? Well, for starters, when a seller fulfills the order, all the responsibility is on their shoulders. This means that if anything happens…Jerome Basilio03/04/2020
NewsInsight Linked Accounts; A Suspension Which Could Have Been Avoided “Can I run multiple accounts on Amazon?” It’s a question that many sellers often ask us. The answer is: yes…and no. As with most cases on Amazon, there are lot of rules and regulations that sellers must follow if they wish to have multiple selling accounts on the platform. If you create multiple accounts without following Amazon’s policies, Amazon will detect that you are using multiple accounts (without following instructions), and your seller privileges can be temporarily deactivated, with all…Jerome Basilio03/04/2020
NewsInsightUpdate Blacklisted; Amazon’s No-No List “Nope! Can’t sell that!” And here you thought Amazon would allow people to sell everything on its platform, right? Wrong! Records show that nearly 600 million products are being sold on Amazon. Even though the number is astronomical and seems like it could include anything, it doesn’t. Amazon has placed a lot of restrictions on what you can, or rather can’t, sell on its platform. Don’t jump the gun and try exploring Amazon Seller University. It’ll help you do everything…Jerome Basilio01/04/2020
News Suspended for Inauthenticity? We Know the Way Out! Amazon, sweet Amazon. A place to start your business, to grow and develop. Ideally, this is how it works; unfortunately, we all know “in theory, there is no difference between theory and practice. But in practice, there is.” When making headway, there are only a few sellers that are fully educated on Amazon policies and requirements, which means that many of us are oblivious towards its main wants and needs. Lack of information leads to world-famous Amazon suspensions, and now…Jerome Basilio30/03/2020
News Order Defect Rate; Recognize It and Take Control Order Defect Rate, or ODR, is a common issue sellers come across with. But what is it? As a rule, it includes orders, which have more than one defect, represented in the percentage of all orders during a period of 60 days. Due to this metric, Amazon can control your health as a seller. Also, if your ODR is in excellent condition, you can win the Amazon Buy Box. It can seem a little bit scary; however, if you master…Jerome Basilio30/03/2020
News Brand Protection on Amazon: Have a Card Up Your Sleeve Products are, of course, made in the factory; but let’s be honest, a brand is created in the mind. Unfortunately, not everyone is able to come up with a brilliant idea, since this is not something you can do with your eyes shut. Since Amazon is one of the platforms that cares about your brand, mentioning Jeff Bezos’ thought would be the best idea for this blog: “Your brand is what people say about you after you leave the room.…Jerome Basilio28/03/2020
NewsUpdate IP – What It Is and How It’s Dealt With What is Intellectual Property? Intellectual Property is considered to be one of the most problematic and time-intensive complaints. And if you want everything done by the book, you should be aware of some issues which can arise when you are operating on Amazon. Unlike other types of violations, in this case, you have to cooperate with a lawyer. In its turn, Intellectual Property consists of some points such as Copyright Claims, Trademark infringement, listing infringement, and Patent violation. Also,…Jerome Basilio28/03/2020
UpdateNews Customer Service Secrets; Add New Tricks to Your Sleeve Whoever said that the customer is always right, probably never worked with the public a day in their life. But at the end of the day, all sellers understand how important it is to maintain a good reputation among customers. It’s a no-brainer that we, the sellers, highly depend on our customers, our main source of income. That is why providing best customer service is a must, otherwise Amazon will simply suspend your account. But let’s have a look from…Jerome Basilio28/03/2020
NewsUpdate MAP Violations in the Times of Corona Well, there it is. Looks like we have another potential apocalypse on our hands! The novel Coronavirus is spreading fast and businesses are struggling to keep up, whether its in the eCommerce sphere or physical locations. One would think that more people shopping online would create a boom in the eCommerce sphere, but it’s not that black and white. Unfortunately, there are always some sellers who are lurking around in the shadows, trying to take advantage of sticky situations like…Jerome Basilio28/03/2020
News Honesty is the Best Policy! Be Transparent on Amazon Honesty is the Best Policy! Be Transparent on Amazon At this point, it’s general knowledge that no one likes shady characters, or shady activities. Especially Amazon. In fact, Amazon is hellbent on suspending accounts left and right if it finds even a spec of information mismatch anywhere. What that means for sellers is simply this: run an honest business! However, there might be times when Amazon will unjustly suspend an account because of a reason which was completely unintentional on…Jerome Basilio28/03/2020
UpdateNews Let the Waiting Game Begin; What to Expect After Sending in Your POA One of essential parts in the process of the reinstatement of your seller account is drafting your POA, which should be clear and concise. After submitting it to Amazon, you should brace yourself for the hardest part of the reinstatement process: waiting. As the clock is ticking, there are emails from Amazon that you can expect: The first one, which is the most common, is an email from Amazon asking you to provide more information. This can be frustrating, especially…Jerome Basilio28/03/2020
News Know Your Invoices: Keeping Pace with Amazon’s Requirements It's interesting how a simple document like an invoice can be so crucial when operating on Amazon. Time and time again, Amazon will require invoices from its sellers in order to do a supply chain check, and it’s important that sellers respond in a timely manner, and not only that, respond with the correct information. But here’s the thing: in this dicey situation, sellers may forget to send invoices, or worse, may send in the wrong information. In order to…Jerome Basilio27/03/2020
NewsUpdate Negative Feedback? What Negative Feedback? Cleanse Your Store of Negativity! It is commonly known that both reviews and feedback are crucial for every Amazon seller. Thanks to these reviews, you can detect and solve any issues in their early stages. One of the most important steps is securing 5-star ratings for your products, since the success of your business directly depends on this rating system. No matter how long you’ve been operating on Amazon, avoiding negative feedback is still a hassle. Nevertheless, experts believe that it is actually BETTER to…Jerome Basilio27/03/2020
