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Customer Service – When History Repeats Itself! 

We always say that Amazon is a customer-centric, customer-orientated and customer-obsessed company, and that’s completely true. Without this strategy, Amazon wouldn’t stand on its pedestal, and wouldn’t suspend so many sellers along the way! However, Jeff Bezos’ brainchild is and will be careful with its customers and opinions, which means that Amazon sellers as well should follow that logic! Anything for the Customer, Anytime? Customer service is indeed important, we all know that. But sometimes, it’s honestly impossible to be…
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11/12/2020
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In Search of the Truth: The Hostages of Customer-Centrism

We are a team who is in search of the truth: of the truth, that Amazon sellers need to continue their business on the platform that keeps suspending them. For this, we decided to dive deep into the world of sellers, understand their problems, and show you what you can do to fight against these issues. We won’t lie: sometimes the promised mechanisms don’t work, and that’s exactly why sellers get disappointed so easily! Amazon is a mesmerizing place for…
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09/12/2020
Articles

Multimarket Account Isolation vs. Stealth Accounts: Which Is Safer? Which Should I Choose?  

Let us start by saying that the end result of both is the same: operating safely on Amazon, especially after having another account suspended. The keyword here is “safe” and we at Got Suspended? are going to discuss which one of these two methods is safest for your Amazon adventures.   Old Information Is Dangerous   Even though a stealth account is called “stealth,” there is a danger looming when you create it. That danger is what we here like…
Content Writer
07/12/2020
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How Are You Graded for Order Defect Rate?

It somehow feels like selling on Amazon is like a fish in a barrel; however, those who have never been in this sphere could hardly imagine how difficult it could be to build a successful business on Amazon. Every day, those who run their business on Amazon face a variety of issues such as customer complaints for different reasons, poor performance metrics, negative reviews, or even worse, account deactivation. Of course, if you do not have enough experience in selling…
Content Writer
07/12/2020
Articles

I’m Doing Online Arbitrage Dropshipping and Got Suspended. My Funds Are Being Held. How Do I Get My Money Back?

There are more and more sellers on Amazon that choose online arbitrage as their main business model. This has become a massive trend because of its simplicity, and of course, because Amazon allows its sellers to use it. But let us tell you something, it’s forbidden, off the record, and Amazon will never tell you that. In the pursuit of suspending accounts, Amazon targets sellers who are using especially this business model, so as you can presume, online arbitrage is…
Content Writer
07/12/2020
Articles

What Is an Inauthentic Suspension?

First of all, keep in mind that inauthentic does not mean  you are selling fake or counterfeit products. Sometimes, Amazon just wants to ensure that all your goods are coming from valid suppliers. If it has any doubts regarding this, you will be greeted with an Amazon account suspension. So, your main goal is to prove to Amazon that you are working solely with brands (manufacturers) or their authorized distributors. Therefore, try to do your best to provide Amazon with…
Content Writer
07/12/2020
Articles

What is a MAP Policy?

The Minimum Advertising Price (MAP) is the lowest price on any given product which the manufacturer or the brand has set for advertising.  The main goal of minimum advertising price is to cut competition around several products and to ensure that the product is not going to be advertised below the set price. So, if you are seeking to start your Amazon business and establish trustful relationships with your suppliers, you should adhere to several rules concerning MAP pricing.  First…
Content Writer
07/12/2020
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What Is Prohibited to Sell on Amazon?

By launching your business on Amazon, you are becoming a part of this ruthless online world. You should be ready for facing lots of issues during your operation and it is better to figure out some of them in advance, in order not to go down the rabbit hole in the future! Amazon’s restricted products are a bee’s nest on this platform. Therefore, we at Got Suspended? recommend you study this list closely and even memorize is if you can!…
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07/12/2020
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What is an Intellectual Property Complaint?

Every Amazon seller knows that getting an Intellectual Property Complaint is the worst scenario that could happen to them. And it is true. Compared to other types of Amazon suspensions, Intellectual Property complaint is harder to solve since it is considered to be a legal issue, which should be handled under a lawyer’s supervision. But first let’s try to understand how sellers can get Inauthentic Complaints and these complaints actually are.   You will be surprised, but, generally, most Intellectual…
Content Writer
07/12/2020
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Intellectual Property Suspension: All Questions Answered

An Intellectual Property Suspension is such a pain in the neck, because it includes Amazon inner regulations and the well-known, scary laws which can easily take you to court. But don’t panic, no one summons you to court; just read this manual and operate your business without having trouble with the law.   This suspension usually happens when a brand notices a seller who infringes their Intellectual Property rights. Obviously, the brand will report that seller by notifying Amazon about…
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07/12/2020
Articles

What is a Trademark Property?

We all need some kind of protection, especially when it comes to inventions, products, and ideas! No one wants to be copied, and that’s why everyone has intellectual property rights which are properly protected, especially on eCommerce platforms like Amazon.   Trademark is a type of intellectual property, which refers to your ideas, creations, business names, logos, and so forth. For example, if you have invented an entirely new coffee machine, you should apply for a patent, just to make…
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07/12/2020
Articles

What is a Code of Conduct Suspension?

If you are selling on Amazon, having big profits and numerous customers on your mind, you should know about Amazon’s policies, and of course, the Seller Code of Conduct. This is one of the fundamental texts that you should know by heart before starting the actual process of selling, because literally everything starts with right here.   Logically, you get a Code of Conduct suspension because you’ve violated Amazon’s rules which are directly connected to customer service on its platform.…
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07/12/2020
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I Received a Business Verification Suspension. How to Get My Account Back?

If you’ve received an Amazon email stating that your account is suspended because of a verification suspension, then you belong to the list of those who least expected it, or didn’t even have a chance to do something wrong. But don’t be like a cat on hot bricks! We’ll explain everything here at Got Suspended?.   Amazon accounts can get suspended simply because you changed a piece of information on Amazon without notifying the eCommerce giant. It can be anything…
Content Writer
07/12/2020
Articles

What is Intellectual Property?

It’s a rule of thumb that the unique creation of a human mind should be properly protected, because after all, what’s the point of creating something if it is not well-secured? That’s why all of us have intellectual property rights, which are protected in different ways, and of course, on different platforms.   So, as you can already presume, intellectual property refers to inventions created by people. It can be a work of art, a business name, business logos, and…
Content Writer
07/12/2020
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In Search of The Truth: Being an Anti-Racist Won’t Save You From Suspensions!

Amazon is a marketplace where millions of sellers operate their business and try to succeed. However, there’s a big problem that should be eventually solved: Amazon suspensions are a dime a dozen here. Let’s not beat around the bush, and frankly accept it: Amazon sellers are at risk of getting suspended, but little did they know that customers can dominate, and never get punished… In our previous article we talked about stress, and how Amazon sellers are dealing with everyday…
Content Writer
07/12/2020
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In Search of the Truth: How Amazon Sellers Overcome Stress

To be an Amazon seller means to feel stressed and anxious all the time. Well, OK, not all the time. According to National Institute of Mental Health, “Stress is how the brain and body respond to any demand. Any type of challenge—such as performance at work or school, a significant life change, or a traumatic event—can be stressful. Stress can affect your health. It is important to pay attention to how you deal with minor and major stressors, so you…
Content Writer
02/12/2020
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Amazon’s World of Toys

The holiday season is approaching with confident steps. And it is logical that most of the Amazon sellers are rushing to stock up on brand new goods, in order to meet that “boom” in sales. Let’s be honest, all of us dreamt to appear in Duncan’s Toy Chest which was successfully saved from theft by a brave little boy Kevin. Let’s be honest: even adults love toys! We are always ready to spend hours in toy stores, search for the…
Content Writer
30/11/2020
News

Rebranded Private Label

Private Label is considered to be one of the most popular and profitable business models on Amazon. All you need is sourcing unnamed goods from the manufacturer and putting your logo on them solely from manufacturer’s approval. Pretty simple, isn’t it? However, there are lots of Amazon sellers who purchase generic products, put their logo and sell them as their branded.  As an Amazon seller you should strictly understand that you should never use other company’s products for putting your…
Content Writer
25/11/2020
News

Video Screenings on Amazon: Not Quite the Horror Story

The information about video screening went viral on Amazon Seller Central, and now, sellers are terrified of what might waiting for them in the future. Everyone is afraid for their own selling career on Amazon, since even the best metrics can’t guarantee suspension-less business operations. That’s why most sellers have started looking for professional Amazon appeal services, just in case they get suspended. But let us tell you the truth, nothing bad has happened; it’s quite the opposite! Why Video…
Content Writer
23/11/2020
News

The Main Risks of Selling on Amazon – Part 1

You’ve Got to Be In It To Win It!  If you are reading this blog, you may probably want to learn how to run a high grossing business on Amazon, bypassing all the risks. Over the years, Got Suspended Clients has made a reputation as a transparent company which takes care of its clients like they’re family. With this blog, however, we’re going to go a bit off track. We’re not much for sensationalism, but we think it’s a good…
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18/11/2020