As Amazon regularly audits seller accounts and their products, they often suspend accounts to confirm product authenticity. Amazon suspensions due to inauthenticity claims are not necessarily indication of product inauthenticity or customer submitted complaints. To contest these suspensions, Amazon requests appeals with more information regarding product suppliers and item invoices. Got Suspended? can write appeals to help secure a positive response from Amazon.
DISCLAIMER
Although we have a high success rate, we DO NOT GUARANTEE reinstatement. Various factors are involved in reinstatement and there will be instances where Amazon will refuse to cooperate. Our services and resources help clients increase their chances of reinstatement, but do not guarantee any outcome.
We require all of our clients to do their own due diligence regarding legitimate supply chain acquisition and other appeal related service activities after being given instructions. We do not sign any forms on behalf of clients.
GOT SUSPENDED?
INAUTHENTICITY COMPLAINTS
GOT SUSPENDED?
IP COMPLAINTS RIGHT OWNER NOTICE OF INFRINGEMENT
Copyright, trademark, trade dress, and patent infringement are all various types of intellectual property (IP) violations that Amazon selling privileges can be removed for. Unfortunately, anyone can submit a false IP complaint on Amazon against a seller to get them suspended. Amazon does not usually properly investigate these complaints and will often unjustly keep selling privileges removed. As with other types of suspensions, appeals need to be made on a case by case basis and tailored for each situation. Got Suspended? actively manages over 50 stores and has both veteran sellers and a legal team experienced in dealing with IP issues.
GOT SUSPENDED?
LINKED ACCOUNTS (OPENING NEW ACCOUNT AFTER BEING SUSPENDED)
Sellers that want more than one Amazon account often get suspended across all of their accounts, as Amazon policy forbids use of multiple accounts. However, sellers who work in different business entities with multiple accounts can be unreasonably suspended. Amazon’s database is incredibly powerful and able to recognize your IP address, computer, geographical location, banks, names, and more. To be reinstated, sellers need to either demonstrate that accounts are unrelated or admit the violation and propose a plan of action to abide by Amazon policy in the future. Appeals for either case can be very tricky, but Got Suspended? has successfully reinstated many accounts with this issue.
GOT SUSPENDED?
SELLING PROHIBITED PRODUCTS
Amazon suspends accounts that they suspect have item listings that do not comply with their product laws and regulations. Accounts can also be suspended due to false positives on part of Amazon. Whether or not an account has been justly suspended, reinstatement is almost always difficult and specialized appeal letters need to be written even after action has been taken on the account. Trust in Got Suspended? to write a letter tailored to help reinstate your account.
*The sale of illegal, unsafe, and restricted products is strictly prohibited if you are selling on Amazon. Make sure that you are in compliance with all of Amazon’s product laws and regulations by reviewing product help pages before listing online. Selling restricted goods can ruin storefronts overnight. Got Suspended? can provide consultation, but is not responsible for the status of a seller’s store.
GOT SUSPENDED?
EXPIRED ITEMS
Amazon suspends accounts that they suspect have item listings that do not comply with their product laws and regulations. Accounts can also be suspended due to false positives on part of Amazon. Whether or not an account has been justly suspended, reinstatement is almost always difficult and specialized appeal letters need to be written even after action has been taken on the account. Trust in Got Suspended? to write a letter tailored to help reinstate your account.
*Failure to review current Amazon rules for expired products, verify compliance properly, evaluate condition, monitor expiration dates, and check current Amazon Safety Guidelines can result in account suspensions. Sending expired product to customers is no different from endangering their safety under Amazon policy. Make sure that your products are properly managed to prevent expiry related suspensions. Got Suspended? can provide consultation, but is not responsible for the status of a seller’s store.
GOT SUSPENDED?
COUNTERFEIT
Amazon suspends accounts that they suspect have item listings that do not comply with their product laws and regulations. Accounts can also be suspended due to false positives on part of Amazon. Whether or not an account has been justly suspended, reinstatement is almost always difficult and specialized appeal letters need to be written even after action has been taken on the account. Trust in Got Suspended? to write a letter tailored to help reinstate your account.
*Both selling knockoff product and genuine product without authorization can result in account suspension. Sellers must have proof of invoice for sufficient quantity of product from wholesale distributors. Make sure to follow Amazon’s product regulations when selling. Got Suspended? can provide consultation, but is not responsible for the status of a seller’s store.
GOT SUSPENDED?
DROPSHIPPING POLICY
Amazon does not condone traditional dropshipping methods. Accounts that do not comply with Amazon product laws and regulations are often suspended. As with other types of suspensions, appeals need to be made on a case by case basis and tailored for each situation. Appeals for these cases can be tricky, but Got Suspended? has successfully reinstated many accounts with this issue.
*Accounts that do not change their business model after being reinstated are bound to be suspended again. We highly recommend switching to FBA business models, which we can provide consultation on.
GOT SUSPENDED?
FAIR PRICING POLICY
Amazon has fair pricing policies in place that prevent sellers from any type of market manipulation. Sudden changes in market conditions are flagged and price hikes are usually suppressed. This is both to prevent manipulation of item prices based on sudden changes in demand and allow Amazon keep market prices where few sellers can compete. However, accounts can be not only suspended, but closed down entirely. Got Suspended? has a legal team ready to help sellers through the grueling process of taking back their accounts.
GOT SUSPENDED?
CODE OF CONDUCT
Amazon suspends accounts that do not follow the terms and conditions accepted upon registration. Accounts can also be suspended due to false positives on part of Amazon. Whether or not an account has been justly suspended, reinstatement is almost always difficult and specialized appeal letters need to be written even after action has been taken on the account. Trust in Got Suspended? to write a letter tailored to help reinstate your account.
*Sellers that do not adhere to Amazon’s Code of Conduct after being reinstated are bound to be suspended again. We highly recommend reviewing and following rules and regulations to ensure account safety.
