Oh, that stressful moment when you get an Amazon suspension email! Before Amazon sellers actually open the email they received, they are like cats on hot bricks, a bundle of nerves that’s waiting for something bad to happen! Why? Because email is the main way to communicate with sellers and tell them that they have lost their selling privileges!
If you’re a novice seller, you probably know that there’s such a thing as an Amazon suspension. Unfortunately, newcomers don’t realize the importance of Amazon suspensions. They think that it’s just an innocent measure to warn sellers, and make them act according to Amazon policies. However, the reality is completely different…
What is Amazon Suspension?
Well, as you already understand, it’s when Amazon decides to stop your selling care on its platform. Amazon itself says that it’s the act of taking selling privileges from sellers, and that truly shows the true weight of this matter.
Amazon considers its sellers as people who should provide excellent customer service and be ready to serve Amazon buyers. What’s more, Amazon admits that selling here is not that easy! So, selling on this very platform is a true privilege, honor! So, Amazon expects you to respect what you do, and therefore, abide by its rules and policies.
Types of Suspensions
Since sellers are capable of doing literally anything that doesn’t meet Amazon’s requirements, there are many types of suspensions that can happen to you. The most popular ones are drop shipping policy violations, inauthentic suspensions, intellectual property suspensions, ODR and so forth. For more types of suspensions, visit our website! There, you will find information on how Amazon can suspend you and what to do in that case.
How Long Does Appealing On Amazon Take
Let’s have a look at this question from two different perspectives:
- How long does it take to gather information and write an appeal?
Amazon gives you a chance to redeem yourself within a certain period of time. Usually, this takes approximately 17 days. However, you can write the appeal is a shorter period. All you have to do is put your account on Vacation Mode, and start looking through your store and its metrics to find the root cause of your suspension.
Once you’re done with the investigation, you can start writing the appeal. Include the identified root cause, write about all the steps that you took and all the steps that you will take to become a better Amazon seller in the future… (After being hopefully reinstated)
- How long does it take to respond to your appeal?
Well, even Amazon doesn’t really know how long it takes to respond. To be honest, Amazon employees who are reading your appeals don’t really care about the person waiting at the other end of the tunnel. However, there’s one thing that’s certain: if you haven’t received the final verdict, your appeal has not been probably read at all!
Of course, if you Google something like “how long does it take Amazon to respond,” you will probably find information that doesn’t fit the reality. On the internet, you will find people who say that it can be completed within 30 days, but still, it is extremely individual and almost always depends on the case.
As you already know, there are different types of suspensions. Each suspension has its own difficulty level, which is why there’s no specified period within which you’ll get Amazon’s decision. However, we have seen appeal letters that were accepted and reinstated within a few days or weeks, so nothing is really impossible on this platform!
What Happens When You Don’t Appeal
Well, the answer is quite simple: you lose your selling privileges. This means that you won’t be able to sell on this platform again: Amazon gives you on chance, if you screw it, you will lose it forever! What’s more, you won’t be able to open a seller account again, because Amazon keeps all the data you provided. If the platform detects that a seller who was once suspended opens another account, it will shut it down again!
In other words, Amazon suspension is one of the hardest problems that can happen to sellers, but it’s not impossible to solve! If you found your Amazon account suspended and don’t know how to get out of this situation, leave a message and we will create your Amazon appeal in a jiffy! Our specialists know how hard it is to “fight” against Amazon, but luckily they know what weapons to use!