As Amazon regularly audits seller accounts and their products, they often suspend accounts to confirm product authenticity. Amazon suspensions due to inauthenticity claims are not necessarily indication of product inauthenticity or customer submitted complaints. To contest these suspensions, Amazon requests appeals with more information regarding product suppliers and item invoices. Got Suspended? can write appeals to help secure a positive response from Amazon.
REINSTATEMENT SUCCESS RATE
Although we have a high success rate, we DO NOT GUARANTEE reinstatement. Various factors are involved in reinstatement and there will be instances where Amazon will refuse to cooperate. Our services and resources help clients increase their chances of reinstatement, but do not guarantee any outcome.
We require all of our clients to do their own due diligence regarding legitimate supply chain acquisition and other appeal related service activities after being given instructions. We do not sign any forms on behalf of clients.
LISTING AND DETAIL PAGE DISCREPANCIES
Amazon may suspend accounts when they feel that items do not match the detail pages they are listed against. As with many other issues, accounts are also suspended due to error on part of Amazon. Even after making changes, accounts often remain suspended without selling privileges. Specialized appeal letters need to be written regarding compliance changes and policy adherence for Amazon to review before they consider reinstatement. Our team at Got Suspended knows what Amazon is looking for with regards to both detail pages and appeal content.
SALE OF PROHIBITED PRODUCTS
Amazon suspends accounts that they suspect have item listings that do not comply with their product laws and regulations. As with many other issues, accounts are sometimes suspended due to error on part of Amazon. Whether or not an account has been justly suspended, reinstatement is almost always difficult and specialized appeal letters need to be written even after action has been taken on the account. Trust in Got Suspended? to write a letter tailored to help reinstate your account.
*The sale of illegal, unsafe, and restricted products is strictly prohibited if you are selling on Amazon. Make sure that you are in compliance with all of Amazon’s product laws and regulations by reviewing product help pages before listing online. Selling restricted goods can ruin storefronts overnight. Got Suspended can provide consultation, but is not responsible for the status of a seller’s store.
ITEM CONDITION COMPLAINTS
Accounts are sometimes suspended when item condition complaints are filed. In particular, customer complaints that used items are being sold as new are common. However, accounts are often hit by false item condition complaints not because a used item was sold as new, but because a new item was damaged enroute to the customer. Even though these items are not considered used by Amazon’s policies, they are often grounds for Amazon to (unjustly) suspend seller accounts. Whatever the reason of your item condition suspension, Got Suspended? can write appeals to help sellers receive fair and proper judgment from Amazon.
ORDER DEFECT RATE (ODR)
If your ODR is higher than 1% then you will lose the Buy Box. Not only that but it will also result in account suspension. To reinstate the account, a good plan of action has to be submitted to Amazon within 17 days. To prevent account suspension, it is recommended to also maintain the ODR. It is mostly influenced by A-to-z claims and negative feedback, which is why it is important to carefully examine every A-to-z claim and customer feedback and filter them. Find out the common reasons why you are getting claims and negative feedback and improve that problem. The goal is to try to track down reoccurring problems and rectify them rapidly before it results in long-term damage to the account
Account verification suspensions hit prospective Amazon sellers before they even start selling. Amazon’s systems will often unreasonably flag new accounts and prohibit any seller privileges until appeals have been sent in. Even appeals containing all the proper information are often rejected. The right combination of personal documents need to be sent in and any mismatched information needs to be corrected. Appeals need to be specialized and tailored for each account and each suspension. Repeat prompts found online will not function properly. Fortunately, Got Suspended? is experienced in dealing with these issues and has helped many new sellers get their accounts back.
Sales Velocity Review
Amazon conducts velocity reviews. They do this to provide a safe environment for their customers. This is how Amazon defines sales velocity: “The number and dollar amount of a seller’s transactions during any given month.” What triggers such a review is usually Amazon’s algorithm, A9, picking up high-velocity sales. If the sales are too high on an Amazon seller account in a short period of time, Amazon will get suspicious and will scrutinize the account.