Today, we at Got Suspended are going to add a bit of dangerous flare to our topic by talking about review manipulations on Amazon. We’re doing this because we want you to be informed and not to play with fire. We already know what happens when you play with fire: Amazon account suspension!
Here’s the gist of the deal: you offer money in exchange for a customer writing a positive review, or you bribe a customer into retracting a negative one.
You call the shots. But stop and think for a second. Is it really worth the risk?
Keep in mind that it is strictly against Amazon’s rules since satisfied customers always remain a top priority for Amazon. Writing false or manipulated reviews hinders this process and might even kick off a chain reaction of trying to have suspended Amazon seller accounts reinstated. However, there are many scammers out there who pluck good cash on this since there are many sellers who are ready to pay in exchange for a positive review.
Even your friend’s review on your product is considered to be a violation of Amazon’s rules and can get your Amazon account suspended. You also cannot and should not offer compensation in exchange for a positive review. It’s basically bribing!
However, there are some exceptions: for example, Amazon allows us to post an answer through Amazon’s Question Answer feature. An answer! Not a prompt!
Think twice before asking your friend or family member to write a review for your product; there were some examples when the seller had other “buyers” who used the same IP address write a positive review; and as a result, the seller account was been suspended due to feedback manipulation. Sometimes it’s not even your fault. Mom and dad might pitch in to help your store, unknowingly getting you suspended. If you come across such situations, try to reach out to Amazon or their legal team. But it would be better to hire a professional who will be able to handle this problem.
You should also be prepared for such turn of events: the seller receives a scary notification about their “Review Manipulation” suspension, without being aware that they are infringing Amazon’s policy. Wait, what happened? Who? Wasn’t me! What do you mean I have to get my Amazon account reinstated?
It may seem strange, but feedback manipulation is forbidden on Amazon whereas it is allowed on the other e-commerce platforms. And that is why you can get suspended, without selling any products. Yes, you heard right! Let’s imagine a situation where a customer purchased products from different online stores and used Amazon’s platform for writing reviews. In many cases, you cannot figure out if they made it by mistake, or if they had bad intent. Anyway, you will have to be prepared to come up with a good Plan of Action to prove Amazon that your account was suspended by mistake.
First of all, try to prove to Amazon that the customer did not buy the product from your store, but wrote a negative review on Amazon’s platform. Keep in mind that even if you are sure that it was done with bad intentions, you don’t have to blame anybody. Just show Amazon that you’re innocent. Attach a screenshot of your account health to show them that there are no orders of said product from your store. Amazon will identify it as a review manipulation.
Try to show Amazon that you respect Amazon’s costumers and do not manipulate them. Amazon wants its customers to be sure that the reviews they read are written by real buyers. Ensure Amazon that you value the customer experience. Demonstrate to Amazon that this kind of issue will never occur in the future.
At times the rules put forward by Amazon are not fair. While that may be true, you still have to play by their rules and meet their criteria if you want to operate on this platform. Keep in mind that while you operate on Amazon, Amazon is calling all the shots. If you still can’t convince Amazon into having your suspended Amazon seller account reinstated, drop us at Got Suspended a message! Our Amazon account reinstatement service has a golden track record of reinstating Amazon suspended accounts even in the most complex situations!