We don’t really know how, but Amazon wonderfully combines two contradicting options by providing you with an opportunity to successfully run your business on its platform, and fight against counterfeit sellers at the same time. Unfortunately, it is true! If you decide to launch your business on this platform, you should be ready that you are going to meet a huge number of counterfeit issues. Therefore, it is important to be aware of several tips in order to solve any counterfeit issues by yourself.
First of all, you should save lawsuits for the end, and try to devote a considerable amount of time to gain some knowledge in this sphere.
As practice shows, the biggest part of counterfeit complaints is completely baseless and you should be ready that such kind of issues happen on Amazon quite a lot. Therefore, you shouldn’t rush into court when you get counterfeit complaints. Otherwise, you risk losing a lot of money, since any lawsuit is quite a costly process.
Rely on Yourself!
As we have mentioned before, most Amazon sellers file counterfeit complaints in order to cut competitors who sell the same items through Amazon. And if you are an experienced seller, you will agree that in most cases, such kind of issues are easy to solve. All you need to do is to be aware of several crucial points.
Once you get a baseless counterfeit complaint, you have to start acting immediately. First of all, you should reach out to the complainant party and ask them to withdraw their baseless complaint. Try to ensure that you are communicating with the complainant party in a positive and respectful manner, since in case they refuse to withdraw their complaint, you may need to send your conversation with them to Amazon as an evidence. You wouldn’t want to include vulgarity in there, would you?
Additionally, you should have at hand important documents such as letters of authorization and invoices, in order to prove that your products come from authorized distributors and you are entitled to sell these products through your Amazon account.
Why and When Do You Need a Professional’s Help?
Unfortunately, there are some cases when brands stubbornly refuse to withdraw their complaints, and you are not able to sell through your account until the problem is completely solved. In this case, you have to ask help from professional reinstatement services like Got Suspended Clients. That’s because in such kind of situations, you have to negotiate both with Amazon and a complainant party at the same time. We recommend that you also read our blog, where we talk about Intellectual Property Issues.
Why Got Suspended Clients?
During many years, our team has been successfully specializing in reinstatement services. Hence, we can confidently count ourselves acknowledged veterans in solving reinstatement issues. The chain of our services is really amazing, since we are able to reinstate all types of Amazon suspensions, from Moderate suspensions to Difficult cases. Our team consists of industry experts and professional lawyers who are able to solve any issues concerning your safe operation on Amazon. We will not only provide our clients with a carefully drafted Plan of Action, but also will handle negotiations with complainant parties and defend our client’s rights in court with the help of our legal team. You can visit our website, where you can find detailed information concerning our services, as well as tons of valuable blogs about how to run a safe and at the same time, a profitable business on Amazon.
As you can see, you can always rely on Got Suspended Clients and we will help you return your selling privileges within a short amount of time. However, we recommend that you pay more attention to your knowledge concerning counterfeit laws, in order to be ready to vindicate your rights at any time.