“Shoot for the stars,” they said, “It will help you succeed and become the person you want to be, they said.” However ironic it sounds for Amazon sellers, it’s written in those same stars that bad, or more specifically, one–star reviews can wreck their job, selling career and ruin all the previously made efforts. For this reason, almost every seller on Amazon avoids bad reviews, and if it is needed, takes drastic and illegal measures to remove them. It’s obvious that Amazon can’t stand unlawful and prohibited actions, because who will Amazon be without its customer-service and policies?
Yes, today’s topic will be one-star reviews, and how to react when receiving one. Remember, if you do something wrong, you will definitely make Amazon mad, because of which you will find yourself without an Amazon seller account, or more precisely, with your seller account suspended. So, our Amazon appeal service, Got Suspended?, will start from the basics, and help you understand how to act in response to the one-star reviews.
Move Fast and Get Notified Immediately!
Right off the bat, you should get notified about the response ASAP. Let us explain. First of all, nothing is worse than a mad customer who is waiting for a response from an Amazon seller. If you make them wait, the chances that they will dive deeper and fill your account with tones of negative reviews is very high. Moreover, the sooner you deal with your review, the less the chances that other customers will see the negative opinions under your listings.
Remember, once you are responding to a customer, you should forget about all the anger, irritation and madness that could possibly lead you to an argument with Amazon customers. As Bezos once said, “We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.” See the part with customers? If you don’t put them first, Amazon will suspend you and leave you with nothing, so let’s try to be patient and polite.
What you should do is apologize and address your customer’s issue. They should understand that they are heard, and that you are really sorry. What’s also important, other customers will notice how respectful and compassionate you are, which will automatically make them think that you are aiming to provide good-customer service, and that it was a single mistake, nothing more!
Keep, Don’t Change!
Remember that under no circumstances should you ask them to change or withdraw their review. It will not only appall customers, but will also stimulate Amazon to suspend you, because the Amazon Seller Code of Conduct clearly states that a legitimate and honest seller should not “Ask customers to write only positive reviews or ask them to remove or change a review” and “pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews.”
Sometimes customers are touched by your response and approach, as a result of which they remove their review, so don’t give up and do everything that is possible!
Do Some Extra Work
By saying extra work, we mean going the extra mile and fulfilling more successful orders. If you do so, positive reviews will pop up under your listings, and will in turn outshine the negative opinions about your service and products!
In other words, be polite and help the customers with their issue. If you do so, you will save your account from unnecessary problems like Amazon seller suspensions, and you won’t have to come to our Amazon reinstatement service! That’s right, we prefer you avoid suspensions before they happen, and we’re more than willing to tell you how. Just make sure everything connected with the order is right, meaning the packaging, delivery, quality and so on. And you will never have negative experience with customers!