To prevent seller account issues on platforms such as Amazon and Walmart, sellers must adhere to the rules and guidelines outlined in the seller agreements. Here are some key rules that sellers should follow:
Accurate Product Listings: Sellers must provide accurate and complete product descriptions, images, and information about their products. They must also adhere to Amazon and Walmart’s policies on prohibited items and product identifiers.
Competitive Pricing: Both platforms prohibit sellers from setting prices higher on their platform than they are on other platforms or websites. Sellers must ensure that their prices are competitive and comply with Amazon and Walmart’s pricing policies.
Timely Shipping: Sellers must provide accurate shipping information and ensure that their products are shipped on time. They should also use Amazon and Walmart’s shipping tools to manage their orders and ensure compliance with their shipping policies.
Excellent Customer Service: Sellers should provide excellent customer service and respond promptly to customer inquiries and complaints. They should also adhere to Amazon and Walmart’s customer service policies, which require a 24-hour response time to customer messages.
Clear Returns Policy: Sellers must provide clear and accurate information about their returns policy, including return windows and refund processes.
Adherence to Fees and Policies: Amazon and Walmart charge fees for their services, including referral fees and fulfillment fees. Sellers must also adhere to the platforms’ policies and guidelines to avoid account issues.
Compliance with Intellectual Property Policies: Both platforms have strict policies on intellectual property and prohibit sellers from selling counterfeit or infringing products.
By following these rules and guidelines, sellers can prevent account issues and maintain a positive reputation on Amazon and Walmart. It is also essential for sellers to stay up-to-date with any changes or updates to the seller agreements and to respond promptly to any notifications or warnings from the platforms. By doing so, sellers can avoid account issues and take advantage of the opportunities that selling on these platforms offers.
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